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Oakley Canada review in Ville De Québec, Quebec: Absolutely the worst customer service i ever had

1.0
Details
I went to put on my $400 dollar pair of 1.5 year old glasses when the arm fell off. The glasses were not badly broken but the spring hinge let loose. I followed the the steps with oakley warranty. first it took almost 3 weeks to get a response and when i did they wanted a receipt. Mine were a gift and did not have the receipt. I was not looking for a new pair just repair the hinge. I even offered to pay for the repair. After several emails the warranty rep stated there was nothing they could do, did not have parts to fix the glasses and would give me a small discount to buy new. Perfectly good glasses are now garbage. Never buy Oakey glasses they don't stand behind them.
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1 comment
Anonymous
#1386505

New $400 glasses worth $400 used a year and a half later ?

Not by any known legal method of accounting or calculating depreciation.

Or any reasonable claim.

Repair is another story. It's not the manufacturer's business.

They make new things.

There are several optician shops in our area who can be quite clever with repairs and restorations.

Perhaps there's one near you. And be polite.

Review
#1124417 Review #1124417 is a subjective opinion of poster.
Product
Oakley Canada Sunglasses Warranty
Pros
  • Will never buy oakley again
Cons
  • Everything oakley
Reason of review
Warranty issue
Loss
$400
Preferred solution
Let the company propose a solution
Tags
  • Warranty Useless

Oakley Canada review: Please Read this before contacting Oakley.ca/ Warranty

1.0
Details
Do not send your glasses to Oakley.ca! I purchased my glasses in Feb 2017. In June 2017 they broke at the right arm near the hinge. I contacted Oakley and they told me to take pictures and send them the info. I thought I could take them to a jewelers and have them spot welded back. Which is what I had done to an old pair that broke on the nose bridge. Anyhow, about 4 weeks later they contacted me and said, please send them in for an assessment. I shipped them in the solid case in which I had purchased them and waited about 3 more weeks. Finally an email said, your glasses have been damaged beyond repair, please choose a pair of glasses for the amount of 220$ CAD. Immediately, I realized my glasses(tinfoil polarized) were worth more and this was an exchange plus cash program, not a warranty program. So, I decided to have them return the glasses. A few days later I received an email that stated my glasses had been discarded and were not available, but the 220$ CAD offer was still open and thats all they could offer. After 7 phone calls over 3 weeks and continuously pushing customer service to transfer to a supervisor, I was able to talk with somebody that stated they were a supervisor (Amanda). At this point I gave her the business end of this situation and told her that no more calls would be made. She will secure, package and mail a new pair of sunglasses with papers and hardcover box to my address. The bottom line was theft. Approx, 2 days later I received an email that said your glasses are on their way. Hi, Oakley.ca. If you would like to verify this story, please use this reference # 5892324, I have all the emails to go along with my story. Thanks
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Review
#1123802 Review #1123802 is a subjective opinion of poster.
Product
Oakley Canada Sunglasses Warranty
Reason of review
Warranty issue
Loss
$300
Preferred solution
Full refund
Tags
  • Oakley Warranty

Oakley Canada review in Mississauga, Ontario: Oakley

I purchased a pair of sun glasses in late October and was told it would take 3 days. a couple days later I was told that it would take an extra week. Then I called after two weeks and was told it would take another week. Then told another week. This week I got mad and called customer support and complained and was told they were scheduled to be done this week but probably wouldn't be. They said that things are always delayed. Now I am told 4 more weeks. This is ridiculous. I wanted them for my nephew who is going to be at baseball camps in the southern US over Christmas Holidays
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2 comments
Anonymous
#1170009

I've had the same issue with them. When I ordered they told me three days later that they were going to be on back order for another three weeks! When I bought them it said they were in stock.

Anonymous
#801573

Everyone wants everything right away... this isnt walmart they dont back stock this *** to know no end..

especially close to christmas.

everyone globally is buying oakleys... be patient.

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Review
#365171 Review #365171 is a subjective opinion of poster.

Contact Oakley Canada Customer Service

Website:
Mailing Address:
2660 Rue Diab
Saint-Laurent, Quebec
Canada
Phone:
(877) 322-1065
All Oakley Canada Contacts

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